Now Assist
CustomIT and HR process automation and employee support
ITHROps
ServiceNow's generative AI agent layer that automates IT, HR, and customer workflows — summarizing incidents, generating knowledge articles, and resolving requests across the platform.
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What this agent can do
incident summarizationknowledge article generationworkflow automationcustomer service assistancecode generation
Works with
Microsoft TeamsSlackSalesforce
Built by
Enterprise platform for digital workflows across IT, HR, and customer service.
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